Shipping & Returns

Delivery terms for Shipments within Germany

Dellivery costs per order are Euro 5,00. For orders with an order amount from 60, - Euros onward we charge delivery costs of Euro 2,-. In case of orders with an order value above 50,00 Euros delivery is effected without charge.

Orders we receive from Monday to Thursday are usually shipped on the following day. Articles ordered on Friday or on the weekend are normally sent on the following Monday.

Delivery is effected via UPS (DHL or DPD). The delivery period usually is two to three workdays. 

Should your order contain articles that need cooling they will depending on the outer temperature, eventually not be shipped over the weekend, but on the following Monday. Public holidays are like a Sunday.

Invoice/Delivery Address

If not indicated otherwise, the invoice goes together with the corresponding merchandise to the address indicated bay you. However, you can also indicate a delivery address different from the address of the invoice.

If products cannot be delivered to the an not foreseeable demand or because they are in the home page already indicated to be scarce, the purchaser does no have a right to delivery or subsequent delivery.

When effecting an order, risk goes over to the receiver upon leaving the store. This is also valid for damaged merchandise or for secondary packaging.

Shipment of articles that need cooling

Due to logistic reasons orders received on Thursday or Friday are usually shipped on the following Monday. The merchandise then arrives on Tuesday or Wednesday. We recommend that especially during hot summer months somebody is present at the indicated delivery address to receive the shipment. You can also indicate the address or a neighbour or your work address.

Standard shipments to the neighbouring foreign countries (see list of countries): Delivery costs to Austria is Euro 7,00.

We also send our products to countries. Delivery costs are given beforehand, i.e. in form of a quotation. 

According to experience, delivery within Europe usually takes 3 to 4 days. Due to logistical reasons, we cannot send products that need cooling, outside of Germany.

All our products are very carefully packaged, and should not suffer any damage during delivery. However, if the merchandise is damaged on arrival or should articles be missing, please state this on the transport company’s delivery note. Please then inform us as soon as possible either per E-Mail to info@spanien-shop.de or per fax to the fax number 089-62230688.

Cancellation instruction 

If you are a consumer according to S.v. § 13 BGB, i.e. you act when dealing with Esteban Ruiz or El Paladar as a natural person, not executing a commercial or freelance profession, you have a cancellation right as expedited below:

ORDER CANCELLATION

Cancellation / Return of goods

You have the right to return the received goods within 2 two weeks after receiving your products. To comply with the cancellation period the timely dispatch of the cancellation notice or of the merchandise is necessary. The corresponding address is:

Esteban Ruiz
El Paladar
Falkenstr. 2
D-81541 München
Fax: +49-89-62230690
E-Mail: info@spanien-shop.com

Consequences of returning the merchandise

In case of an effective cancellation the benefits received on both sides are to be granted back and eventual utilisations (for advantages of usage) are to be returned. If you are not able to grant us back the received good or only partially or only in a deteriorated stated, we may ask for refund of the corresponding value.

When returning goods up to a value of 40 Euros (in case of deliveries abroad up to a value of 100 Euros), the purchaser sends back the merchandise at his/her own cost. This is only valid when the delivered products correspond to the ordered ones.

The costs for sending the goods or cash on delivery fees are not refunded, unless the delivered products do not correspond to the ones ordered.

All goods returned, for whatever reason, must do so in the original packaging and condition of receipt. If the products returned show traces of usage or damage, El Paladar reserves the right of claim for indemnification. After receiving the goods in the condition required, El Paladar will refund the purchase price.

The right of withdrawal does not exist in case of delivery of goods which due to their consistency can deteriorate (food), that are not apt for resending them or of which their ear-by-date would be exceeded.

Cancellation right is explicitly not valid when dealing with companies.

Liability

Spanien-Shop is not liable for damages of the merchandise itself. Further claims of the purchaser - no matter of which legal ground, are excluded. Liability for consequential harms caused by a defect are ruled out.

Packaging:

Our packages are licenses via the company VFW.

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